FAQ
1. Do your sunglasses support prescription lenses?
Yes, all our sunglasses can be fitted with single-vision prescription lenses, accommodating nearsightedness and mild astigmatism. Due to frame styles, the maximum supported prescription is -6.00. Please refer to the product descriptions for each frame for specific details.
When purchasing, please ensure your prescription is valid and issued within the last two years by a licensed optometrist or ophthalmologist.
2. What are the features of your lenses?
Our lenses are designed to provide UV400 protection, and most of them are polarized and scratch-resistant, ensuring clear and comfortable vision in various lighting conditions.
All our lenses comply with FDA regulations for prescription sunglasses, guaranteeing safety and optical precision.
3. What materials are your frames made of?
We use high-quality materials for our frames, including lightweight titanium and premium acetate, ensuring both comfort and durability.
Our frames and lenses have also passed California’s Prop-65 testing, ensuring they are safe for long-term wear.
4. How do I choose the right frame size and style?
We offer three primary frame materials—acetate, metal, and titanium.
Acetate frames offer the most style variety, while titanium frames are the lightest—some weighing as little as 12g.You can choose the material that best suits your needs for comfort and aesthetics.
Each of our sunglasses includes recommended face shapes in the product description to help you find the best fit. For more detailed guidance on frame size and personal style, visit our “Find Your Perfect Fit” page.
5. How do I care for my sunglasses?
We recommend using the cleaning cloth and protective case provided to maintain your sunglasses, preventing lens scratches and frame damage, ensuring long-term use.
6.What should I do if my frames feel too loose or too tight?
Before purchasing, refer to our “Find Your Perfect Fit” guide to find the best frame size and style for your face shape.
If you find that your frames are too loose or too tight after receiving them, adjustments can be made. Many optical shops offer free adjustment services, and you can visit a nearby store for assistance.
Please note that since Aze sunglasses primarily feature prescription lenses, inform the technician to use low heat and gentle pressure when making adjustments to avoid potential damage.
7. What is your shipping policy?
At this time, we only ship within the United States.
• Neutral Lens Sunglasses & Accessories: 3-7 business days.
• Prescription Sunglasses: 3-4 weeks for processing and delivery.
8. What is your return and exchange policy?
We offer a 30-day hassle-free return and exchange policy on all Aze sunglasses. If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days.
Please ensure the product is in its original condition and include proof of purchase.
Customers are responsible for return shipping costs unless the item has a quality issue. For more details, please refer to our 30-Day Hassle-Free Returns page.
9. Do you offer non-prescription sunglasses?
All our sunglasses come prescription-ready, but you can opt for non-prescription lenses at checkout.
10. How can I contact your customer service team?
You can reach our customer service team through the contact form on our website or via our social media channels. We are dedicated to assisting you.
