FAQ
1. What are the features of your lenses?
Every lens provides UV400 protection. Many are polarized; each product page lists that frame’s lens features.
All our lenses are tested to meet FDA impact-resistance requirements for sunglasses.
2. What materials are your frames made of?
We use materials including titanium, stainless steel, TR90 and premium acetate, chosen for comfort and durability. Each product page lists the frame and temple materials of that pair.
Our frames and lenses have also passed California’s Prop-65 testing.
3. How do I choose the right frame size and style?
Every product page lists the frame’s measurements, including its frame width and weight. The easiest way to choose is to compare those numbers with a pair you already own.
Find your fit groups our frames by size, and Will these fit me? starts from what goes wrong with the sunglasses you already have.
For style, browse by character: Delicate, Essential, Sleek, Bold and Edge.
4. What should I do if my frames feel too loose or too tight?
If a pair feels too loose or too tight once it arrives, it can usually be adjusted. Many optical shops offer free adjustment services.
Ask the technician to use low heat and gentle pressure, especially if your pair has prescription lenses.
5. How do I care for my sunglasses?
Use the cleaning cloth and protective case that come with your sunglasses to prevent lens scratches and frame damage.
6. Do I need a prescription to buy your sunglasses?
No. Under Lens type on the product page, choose Non-prescription.
7. Can I get prescription lenses?
Yes. Most of our frames can be made with prescription lenses; a few styles can’t because of their design.
Your prescription must be valid and issued within the last two years by a licensed optometrist or ophthalmologist. More about our prescription lenses
8. What is your shipping policy?
At this time, we only ship within the United States.
• Non-prescription sunglasses & accessories: 3-7 business days.
• Prescription sunglasses: 3-4 weeks for processing and delivery.
9. What is your return and exchange policy?
You have 30 days after receiving your order to return it, for any reason. This includes prescription sunglasses. Items must be free of damage and in the original packaging, along with proof of purchase.
To start a return, email contact@azeglasses.com. We’ll reply within 2 business days with a prepaid return label, so return shipping is free. Sale items and gift cards can’t be returned.
To exchange, return your pair and place a new order once the return is accepted. After 30 days, we can’t accept returns or exchanges, but defects are covered by our 2-year limited warranty. Read the full refund policy
10. Do your sunglasses come with a warranty?
Yes. Every pair is covered by our 2-year limited warranty against defects in materials and workmanship, from the date of purchase. This includes prescription lenses and pairs bought on sale.
To make a claim, email contact@azeglasses.com with your order number and photos of the problem. Read the full warranty
11. How can I contact your customer service team?
Email contact@azeglasses.com, use the contact form on our website, or reach us through our social media channels. We reply within 1 business day.